Privacy and Cookies Policy
Redwax Cloud Hosting is committed to protecting and respecting your privacy. We own and operate the server upon which this website sits.
This Privacy and Cookies Policy applies to all users of the website.
We will only use your personal data in the manner set out in this Privacy and Cookies Policy. We will only collect personal data where it is necessary for us to do so and where it is relevant to our dealings with you. We will only keep your personal data for as long as it is relevant to the purpose for which it was collected or for as long as we are required to keep it by law.
For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Redwax Ltd, a company registered in England and Wales under company number 08018210, registered at Kemp House, 152 City Road, London, EC1V 2NX. Our registration number with the Information Commissioner's Office is ZA060835.
Information we may collect from you
We may collect and process the following data about you:
- Your title, name, date of birth, address, email address, telephone numbers, username, password, business name (if applicable) and such other contact details as we require. This includes information provided at the time of registering to use the Website and any amendments made thereafter.
- Information that you provide by filling in forms on the Website. This includes information provided at the time of subscribing to our services or when requesting further services or when you amend information. We may also ask you for information in respect of specific assistance requests you make that fall outside what we may ordinarily require to provide the service.
- If you contact us, we may keep a record of that correspondence.
You should only submit information which is accurate and not misleading. You should keep that information up-to-date. By submitting somebody else's data to us or the Website, you must ensure that you have full authority and consent to supply us with that data on their behalf and you warrant to us that you have that authority.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
The Website uses the following cookies:
|PHPSESSID||End of Session||Keeps you logged in and identifies you from other users for when paying bills, submitting tickets or ordering|
|up to 2 years||Google Analytics cookies. These cookies are used to collect information about how visitors use the Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, from where visitors have come to the Website and the pages they visited once at the Website.|
|cookieconsent_dismissed||up to 1 year||Confirms acceptance of cookies being stored.|
|Up to 10 years||Provides our live chat functionality so that we can help you.|
|pagelimit||up to 2 years||This cookie is used for the "Results Per Page" functionality of the client area, if you choose to use the option.|
|WHMCSAffiliateID||up to 2 years||This cookie is used to track if you were referred to the site by an affiliate and lets us track the effectiveness of such referrals.|
|WHMCSLinkID||up to 2 years||This cookie is used to track how you entered the site and shows us the effectiveness of our marketing campaigns.|
|up to 2 years||These cookies is used for the "Remember Me" functionality of the client area, if you choose to tick the option.|
Where we store your personal data
We use industry standard security and firewalls on the servers where your information is held. We advise you to change your passwords regularly and to never disclose these to third parties.
To maintain security, we may request proof of identity before we disclose personal information to you.
Sadly, the transmission of information via the Internet cannot be guaranteed to be 100% secure. We will do our best to protect your personal data, however, no guarantees are given as to the security of the data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
When you make any payment to us through the website, you must make that payment to us using WorldPay or PayPal. We do not collect or store any payment information from you. When submitting your payment information to PayPal or Worldpay, please note that PayPal and Worldpay each have their own privacy policies and that we do not accept any responsibility or liability for those privacy policies. Please check those privacy policies before you submit any personal data to PayPal or Worldpay.
Uses made of the information
We use information held about you in the following ways:
- To ensure that content from the website is presented in the most effective manner for you and for your computer.
- To provide you with billing information in relation to the services that we may provide to you.
- To manage the website, detect fraud or website abuses, send you information relevant to the website and in case we have any queries.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our services.
- To allow you to register for an account on the Website, which may include sending an email to you to confirm your details.
- To give you a new password if you have forgotten it.
We may transfer our databases containing your personal information if we sell our business or part of it to an actual or potential purchaser.
We may also disclose your details as described elsewhere in this Privacy and Cookies Policy.
Other than as set out in this Privacy and Cookies Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy and Cookies Policy or unless we are required to do so by law.
The Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
By submitting data to us and using the website, you consent to our use of your data and of anyone you represent in the manner set out in this Privacy and Cookies Policy (as amended from time to time, as described below) and you are responsible for ensuring that you have authority to consent on behalf of anyone about whom you submit data to us.
Please note that you can revoke any consent you have given us under this policy at any time by contacting us, and referencing this Privacy and Cookies Policy in the email subject line, using the body of the email to say what consent you are revoking.
Changes to our Privacy and Cookies Policy
Any changes we may make to this Privacy and Cookies Policy in the future will be posted on the website and, where appropriate, notified to you by e-mail. Each time you enter the Website, you agree that the Privacy and Cookies Policy current at that time shall apply to all information held by you.